Specialist disability support with clinical confidence.

The National Disability Insurance Scheme provides funding to eligible people with disability for supports that relate to their disability needs and goals. It is run by the National Disability Insurance Agency (NDIA).

Your plan is individual to you. It may include supports for daily activities, building independence and skills, community participation, assistive technology or other approved disability-related needs.

Start with your approved plan: check your goals, funded support types, budget amounts and how each part is managed. You can then choose suitable providers, agree on services and prices, and keep track of spending so funding lasts for the plan period.

Your funding may be self-managed, plan-managed, NDIA-managed, or a mix. The payment and record-keeping process is different for each option.

Funding is for NDIS supports included in your plan that are connected to your disability needs and goals. The NDIS applies funding rules, including whether a support is reasonable and necessary. Not every everyday expense or recommended service can be paid for with NDIS funding.

Before booking or buying something you are unsure about, check your plan and the current NDIS guidance, or ask your plan manager, support coordinator or NDIS contact.

• Self-managed: you, your nominee or representative pay providers and keep financial records.
• Plan-managed: a plan manager pays providers and manages records for you.
• NDIA-managed: the NDIA pays registered providers and keeps the relevant records.

A plan can use one option or a combination. Your management type affects how providers are paid and, in some cases, which providers you can use.

Yes. Changing providers is normal and who you work with is your choice. Check your service agreement for the notice period, cancellation terms and any final payment arrangements.

You can seek help from a trusted person, support coordinator or your NDIS contact. For clinical supports, coordinate the transition carefully so there is no unsafe gap in care.

A service agreement records what you and a provider have agreed: the supports, how they will be delivered, prices and payments, responsibilities, changes, cancellations and how the agreement can end.

Read it carefully, ask questions and request wording or a communication format you understand before signing.

A registered provider has been approved through the NDIS Quality and Safeguards Commission to deliver specified registration groups. Some supports and funding arrangements require a registered provider. Registration does not replace your own questions about fit, experience, availability and how support will be delivered.

Ask who provides clinical oversight, how workers are trained and assessed, how incidents and escalation are managed, how care plans are reviewed, and who you can contact when needs change. Confirm availability, communication, prices and cancellation terms in writing.

Talk to your NDIS contact, support coordinator or recovery coach about what has changed. They may be able to help you use your current plan flexibly. If the plan no longer meets your needs, the NDIA may consider a plan variation for a smaller change or a plan reassessment for a significant change.

You may be asked for information or evidence about your changed circumstances and support needs. It is best to raise important changes as soon as possible.

Published 25 August 2026

For now, you can continue using your current NDIS plan and supports as usual. Parliament passed new NDIS laws on 19 August 2026, but the changes will be introduced gradually rather than all at once.

Over time, the reforms will affect how people access the NDIS, how plans are created, how funding is used, how providers deliver supports, how fraud is addressed and how NDIS prices are set.

• In the coming weeks: some updates to plan reassessments and record keeping will begin.
• From October 2026: changes to social and community participation funding will start to be phased in.
• From 1 January 2028: eligibility changes may begin. Until then, the new eligibility reforms do not apply.

The NDIA says it will contact participants if a change affects them and explain what is changing and when. A plan increasing or decreasing through the usual planning process does not necessarily mean it is part of these reforms.

What you can do: keep using your plan as usual, read messages from the NDIA, keep your contact details current and ask your NDIS contact, support coordinator or plan manager if you are unsure how a future change applies to you.